Guarantees/Returns/Exchanges.  If you are not satisfied with the product you ordered, we will gladly exchange it for another product under the following conditions:  Products must be returned postage paid within 21 days of the invoice date.  No COD returns will be accepted.  All sales on Periwinkle's Pet Gallery items are final as Periwinkle's is no longer in business.  No exchanges and no refunds on Periwinkle's items.

Shipping & Handling.  Shipping and handling charges are detailed on our order form.
Orders are sent by Canada Post Expedited Parcel Service.  Shipment by any other carrier (such as UPS or FedEx) will be the responsibility of the customer.  All shipping and handling charges are subject to GST and PST in Ontario.

COD's.  Sorry, we do not ship orders by COD.

PAYPAL Payments. Our Paypal e-mail ID is, "auction02@tijori.com".

Damaged Packages.  Please inspect your package upon receipt.  Please ensure that the carrier notes any damages before you sign for delivery of your order.  Damaged packages are the responsibility of the carrier.  If your parcel is insured through Canada Post all cartons and packing materials must be saved to process an insurance claim.

Pricing & Taxes.  All prices are quoted in Canadian dollars.  Prices are subject to change without notice.  All Canadian orders are subject to GST.  Provincial Sales Tax will be charged for all items ordered and delivered within Ontario.

NSF Cheques.  Please allow 10 days for cheques to clear.  Orders are not shipped until cheques have cleared.  Our NSF charges is $35.00 Cdn.

Money Orders.  We will accept Canadian money orders for Canadian shipments and INTERNATIONAL MONEY ORDERS for US and foreign shipments.

If you have any questions regarding our policies, please do not hesitate to email us.

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